Order History and Status Guide

Order History and Status Guide

Order History page lets (Avenue86's buyer), you keep track of your orders status updates along the way of your purchase with Avenue86.

The progress of your order is available in Your Order History (LOGIN -> Order History) almost immediately after you place an order and is updated each time your order moves a step further in the process.

The Status will give you specific information about what's happening with your order. Below is the guideline on your Order History page.

Avenue86 Order Status

Credit Point Balance

Credit Point balance display here. You can check your credit point balance and transaction details by clicking the [Detail].

Tracking ID & Ship Out Date

This column display your order's parcel tracking ID and date of your parcel ship out from Avenue86. Check delivery status of your parcel after 1 DAY from the ship out date by clicking on the .

Order Status

This column enables you, the customer, to check on the current processing stage of your order.

Payment Notification

Clicking this button, will bring you to a Payment Noification form. Customer who choose payment method: offline bank in and MayBank2u Pay need to notify us using this form after you made payment to us.

Shipping Status

This column enables you, the customer, to check on the current processing stage of your parcel.

Order Detail

This link [Detail] brings you to view your order information.
       

Order Status (Definition)

Confirm Order is submitted and is waiting payment from Buyer.

Offline Bank In Method Waiting payment from Buyer
Notify us via Payment Notification form if you already paid.
MayBank2u Pay Method Waiting payment from Buyer
Notify us via Payment Notification form if you already paid.
MOLPay Method Waiting payment from Buyer
PayPal Method Waiting payment from Buyer
Paid Payment has been received and we are processing the order.
Processing Buyer has paid but payment has not yet been received in Avenue86's account,
OR
We are processing your order or awaiting approval from customer / Avenue86.
Awaiting Stock Buyer has paid. Waiting for stock arrival to warehouse.
Customer can refer to product description for the delivery information.
Completed Payment has been received and the order has processed.
Cancelled Order has been cancelled. If the order was cancelled in error, the fastest way to get your items is to create a new order.
User Request Cancel Order has been cancelled by customer.
   

Shipping Status (Definition)

Pending We are assigning your order to a courier service provider for delivery
Processing Your order (parcel) is being prepared for ship out or waiting for pick up from courier company. We will send you an SMS with tracking information. If you do not receive this SMS, you can go to your Order History to check your order status and view tracking information.
Shipped / Delivered / Completed We have shipped out your order parcel. You can go to your Order History to check your order status and view tracking information.

 



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About Us

Avenue86.com is a new and fast growing company established its online doors to its customers since 2012. Avenue86 store website is operated by Avenue Eighty Six Enterprise (Registration No.: SA0271362-K).

The Avenue86 store concept is modelled on international latest trends in fashion stuffs retailing that emphasize making shopping more convenient, comfortable and fun, and filling up our lifestyle with good sense of appreciation. In addition, client value, quality and service are the guiding words behind the total effort of Avenue86.

We always carefully curated and handpicked every product with chic and modern in mind. The range of product that we offer include fashion bag, apparel and accessories to suit every style and occasion. Besides this, we also offer a wide range of quality home accessories, unique, personalized stationery and many more great items at affordable prices along with a professional service to customers all over Malaysia.

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  Email: order@avenue86.com
Website: http://www.avenue86.com
© 2012- of Avenue86.com. All Rights Reserved.
Avenue86.com is running by Avenue Eighty Six Enterprise
(GST Reg. No.: 001014333440)